MR
Magdel R
1 reviews | Active since Jul 2015
15 Sept 2015, 09:43
Billed double than normal
I have a SmartPlan 150 account with Telkom and pay a R167 every month. This morning a debit order for R306 went off my account. I phoned Telkom to ask how my fixed account can be double the amount. I was informed that sms's were sent out last month asking if you want to increase your spending. I do not recall receiving this SMS and I never wanted to increase my spending. I'm really unhappy about this. If I did not reply to this text it does not automatically mean that I agree to increase my spending. I never wanted to pay extra and I want the credit removed from my account and I want to be reimbursed. This is unacceptable.
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Telkom's replyOfficial
15 Sept 2015, 10:46Hello Tinks25!,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145731
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145731
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply15 Sept 2015, 10:46
Official
Hello Tinks25!,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145731
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM145731
Regards
Luleka
Telkom Social Media Team
Best regards,