Billed double

I have been charged twice for the same data plan for this month (the only thing i had ask for was for the multi sim on my old contract which required my old contract to be cancelled). 1. Old contract which was cancelled on 31 December 2024 2. New contract commenced on the same date (31 December 2024)

I enquired as to why The consultant working at Sammy Marks and the consultant on the Telkom call center service said I am being charged for the old contract for December 2024 now in January 2025.

I asked why I am being charged for the new contract now also, they said its for the new contract (this included the data plan and activation).

I then asked why for the new contract am I not being charged in Feb 2025 for January 2025 since for the old contract I am being charged for December 2024 now in January 2025. They said I am confusing myself.

By the way the old contract data was deactivated by the 1 January 2025 the data was no longer working but i am being charged for that contract.