BILLED BY TELKOM FOR CANCELLED INSURANCE

I cancelled my insurance with Telkom in May and the insurance that Telkom is subcontracting (Finrite) has confirmed that they have cancelled the insurance and this confirmation was sent to telkom on 25 May 2017 as telkom are the ones who are deducting debit orders from my account, yet to date I still get billed for this.

I have contacted Telkom (telephonically) on several occassions, as well as sent e-mails to their call centre agents, yet telkom still tells me that they are awaiting cancellation confirmation from Finrite... 7 Months later, they claim to still waiting for the confirmation that they are sitting with in their inbox/e-mails.

Telkom should refund me in full.