Billed but no service recieved

Signed up for a Telkom Mobile account online. Was called 48 hours later, and taken through the credit process. Approved and informed a deduction would run in about 48 hours, and i could expect the device in 5 to 10 days.

Deduction 30 November, and still no sign of the device. Called through twice to speak to call centre, first time was told it would be escalated, second time was told it couldn't be escalated, put through to accounts as apparently my account is in arrears even though i have not had a Telkom Mobile account before?!?

Spoke to a Slidile at first, who gave me reference number ********** 76.

Quick to take the money, but slack on providing what i have paid for. I would like to use the service you are billing me for Telkom.