GM
Glad M
1 reviews | Active since Sept 2017
04 Sept 2017, 15:04
Billed but my debt was not erased
Good day, i had a bad experience with telkom recently, i lost my job in december and i was unable to pay my contract for June and July this year, well this month telkom found money in my account and debited the money i owed them which was R721.89. I thought i have payed my debt to my surprise when i went to telkom to ask them to load data on my sim they told me i now owe R1000. I am surprised about the amount since they have debited for what i owe them. I tried to call them to no avail. Please assist me.
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Glad M's updateReviewer Update
18 Sept 2017, 15:42Good day Moenieb
Thank you for getting back to me. I have tried to contact the social media team but i am not getting help, i also went to Telkom shop in mall of the North and made a call to you guys while i was there, a lady i spoke to promised me that my issue will be taken to the manager and i should be connected in 48 hours time but up to today nothing has happened. So it seems i am not taken seriously or someone does not care at all. There is no follow up or feedback from you guys i am not sure why.
I just want this thing to be fixed seriously.
GM
Glad M's update18 Sept 2017, 15:42
Reviewer Update
Good day Moenieb
Thank you for getting back to me. I have tried to contact the social media team but i am not getting help, i also went to Telkom shop in mall of the North and made a call to you guys while i was there, a lady i spoke to promised me that my issue will be taken to the manager and i should be connected in 48 hours time but up to today nothing has happened. So it seems i am not taken seriously or someone does not care at all. There is no follow up or feedback from you guys i am not sure why.
I just want this thing to be fixed seriously.