Billed but can't use a service

I tried lodging a dispute via your on-line portal but alas I can't do it due it due to technical reasons on your system.<br> <br> I made use of your Telkom ADSL service with an external ISP. I logged a request for a relocation via your on-line portal (you don't really advertise your on-line features) a few days prior to our relocation. There was a problem with the request and was I prompted to reload the request again. It is really bad that you can't log your actual day you relocate and that you \force"a few additional days on to the request. In the end I was contacted by your planning team at Durban and was informed that you don't have ADSL facilities in my area and as such cannot help me with the relocation. One would think that Telkom would then at least try to help and \""close\"" the account as you can't use it but no. I tried phoning in a few times to get my account closed. Used the online portal but to no avail. Eventually I took 27min to get to an agent (from my cellphone) to close the account. I was told that one month would be waived but this is not the case and my account closed.<br> <br> Please look into why I am now sitting with an account of almost R700!"""