Billed (and suspended) for service NOT received

My ordeal started on 22 October 2017. "Someone" installed a Fiber box on the same telephone pole my ADSL line is connected to. The ADSL box was destroyed and my 10 Mb/s ADSL line trickled data at less than 0.2 Mb/s, i.e. for all intents and purposes I had no internet. I reported the fault to Telkom and even sent them photographs. A MONTH later after numerous calls, begging, pleading and eventually resorting to social media the issue was resolved on 29 November.

Guess what: I got billed for the month I had no internet! I logged a dispute on the 23rd Jan and Telkom responded by suspending my line for non-payment. Till date, 03 Feb 2018 I have had no response from Telkom. I have phone almost daily to inquire regarding the status of the dispute and no one has even looked at it yet. The only number I have is the call center, but they are powerless. There is a mythical "back office" that have the final say and according to the call center, I'm not allowed to speak with "them" directly.

I'm so fedup with begging and pleading for what's right.