Billed and no service received. Not crediting bill

I'm the manager at the Germiston SPCA. We are an Non-profit welfare organization and emergency services. People and animals lives are dependent on us. Our Telkom line has been down for 10 weeks now after it was already don for 8 weeks (worked for 1 week in between only) .<br> <br> While we are not receiving any form of a service, we are stilled billed close to R2000 for service we DID NOT HAVE. We contacted Telkom, who asked we send them a letter for the reversal as they could see that we did not receive service. I emailed the letter on 17 September . No response received. I emailed them again on 7 October . No response received. I emailed them again today. We have been phoning about 4 times a week for the last 10 weeks, no help received. This is completely unacceptable as there are people and animals that's in dire need of assistance, and they are not reaching us, causing animals to be left suffering! And then they still have the audacity to bill us such an extremely ridiculous amount while we did not even have access to any form of Telkom services. They need to sort out the bill, start responding to mails and fix the lines that they are charging for. <br> <br> Kind regards <br> Burt Coetzee