Billed AGAIN for cancelled service

<p>We cancelled our service on 06/12/2015. Yet we are still being billed for an email account tha we requested to be cancelled.</p> <p>Telkom never ceases to amaze with poor service and the lack of following instructions. Can this please be sorted out by someone who is capable of resolving the issue. I will not pay as this has been cancelled. And can I please get confirmation that it has been sorted out and that the account is now on R0 ballance.</p> <p>Timothy</p> <p> ********** 930-8</p>