AV
Ashly V

1 reviews | Active since Dec 2013

29 Jun 2015, 14:07

BILLED AFTER THE ACCOUNT WAS CLOSED

I had requested my Telkom ADSL line and the internet package to be cancelled when I called the customer service centre on 27/04/2015. I was informed that I will need to give a notice period of 30 days and that it would be cancelled on 27/05/2015. I received what I believed to be my final bill on 19/05/2015 and my service was terminated as per instruction. I am quite frustrated to say that I received another bill on 19/06/2015 asking me to pay another R 786.05 for the period 18/06/2015 to 17/07/2015.This is for a period almost 2 months after my service was terminated. I urgently request you sort out your accounts and remediate the situation as this is beyond intolerable. <br> <br> Account no: ***

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Replies (1)
Telkom
Telkom's reply29 Jun 2015, 14:22
Official
Hello zavackaas,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is SM121423

We apologize for any inconvenience caused.

Regards,
Arnold Madisa
Telkom Social Media Team
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