1 reviews | Active since Mar 2016
Billed After Cancelling and had call to confirm
Phoned telkom got a adsl line and everything telkom person told me that it was going to be R1200 that i pay every month and i was happy. Got billed R2202.65. Phoned telkom and was informed the guy signed me on for a 24 month contract that he failed to inform me about. So i went into telkom branch here in sea point.<br> I cancelled my account the 21st of January 2016 Telkom Phoned me to confirm to cancel everything.<br> I asked the guy phoning that if i pay the bill of R2202.65 if id be done with telkom, he said yes. So after cancelling i called telkom again just to confirm and after they put me through to like 3 people the last person said that it was infact cancelled. The internet went off the next day(took that as the meaning of it was cancelled) Now i get billed again this month an amount of R1,368.17 for something. This really is not fair to me. I got *****ed from the first call to telkom getting signed up for a contract that i didn't even know about. Please all calls are recorded they say, so go and listen to that conversation and see how that guy never informed me of any contract. my Acc number is ***
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
