1 reviews | Active since Aug 2015
Billed After Cancelling
<p>Dear sir/madam</p> <p>I have a complaint towards Telkom.</p> <p>I had cancelled my internet and Adsl line in May2016, to which my internet was stopped and I was being billed</p> <p>In August when i visited the telkom office in Nelspruit,i was told they dont have my copy of cancelation form and i needed to recancell</p> <p>I made numerous calls to telkom,they did not resolve my problem,in Oct I complained on social media and got a response.<br />I was told they would look into the matter,and I only owe telkom R506.81..which I then paid 9th september.<br /> I have all my cancelation forms,and would like if you could help me with this unresolved matter.</p> <p>I have been a client of telkom for the past 20yrs...and have always been regular in my payments.</p> <p>PLEASE CONTACT ME as I have all the proof given as reference numbers. My so call "arrears" account with Telkom has also been cancelled. </p> <p>If this matter goes unsolved I will have no choice but to got to the CONSUMER PROTECTION COUNCIL for arbitration. </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom has responded and unfortunately it was not the answer I was hoping for. Telkom claim that I had cancelled an adsl contract with them. If this was truly a contract then why did they not tell me this from the beginning instead of beating around the bush in trying to resolve this. I have requested for this so called contract which they claim I had signed to be sent to me and yet to receive any answer from them. This has gone on too long and its about time I approach the consumer council to have my matter resolved.
Telkom has responded and unfortunately it was not the answer I was hoping for. Telkom claim that I had cancelled an adsl contract with them. If this was truly a contract then why did they not tell me this from the beginning instead of beating around the bush in trying to resolve this. I have requested for this so called contract which they claim I had signed to be sent to me and yet to receive any answer from them. This has gone on too long and its about time I approach the consumer council to have my matter resolved.