1 reviews | Active since Jun 2017

23 Jun 2017, 13:01

Billed after cancellation

<p>I cancelled my ADSL service on 12 May. Yet I received a bill for June services. After querying this with your billig department they stated that the service was only cancelled on 8 June and I have to pay the services for the whole of June. Surely this is against the consumer protection act? You cannot legally charge me for a service I requested to be cancelled. You can also not decide your going to cancel it on the 8th June when I have requested cancellation on 12 May already. I would certainly not use your service again. As of now I have also cancelled my order for ADSL at my new home. Any consumer reading this, do not make use of Telkom services. It wil surely cost you more in the long run. Every possible customer should be made aware of your ********* practices and ridiculously slow service.</p>

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Replies (1)
Telkom
Telkom's reply26 Jun 2017, 11:45
Official

HI adeline-van-heerden

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,