CS
Craig S

1 reviews | Active since Jul 2011

10 Nov 2015, 12:02

Bill stopped arriving, line disconnected

Thank you Telkom for deciding to stop sending me my phone bill for 3 months, for disconnecting my phone for non-payment (when I didn't get a bill), for telling my that an agent had removed my email address when I last called in (I have been getting email phone bills for years and have not called in years), for having a website where none of the links work, where logging a fault online does not work, where I cannot access my online bill anymore, where I keep getting backend errors...<br> <br> The day fibre moves to my area is the day I disconnect my phone - for good!

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 12:16
Official
Hello cdstrachan,

Thank you for bring this to our attention. We will escalate this query to the billing team to attend and they will make contact with you to assist further.

Please accept our humble apologies for the frustration and inconvenience caused.

Your social media reference number is SM166208.

Regards,
Joshua
Telkom Social Media Team