1 reviews | Active since Apr 2015
Bill still not fixed and line down
I have received a bill to the amount of R2819.8 as charges for March carried through from January and February for an ADSL line. I cancelled this service in DECEMBER 2014 already and it was a mistake from Telkom to cancel the services LATER then agreed. My account was 100% paid and cleared at the time of cancelling this service!?? I do have a reference number for the cancellation: A***6 <br> <br> I have sent COUNTLESS emails and have been to the store without any success! What is going on?? Why can they not sort this out? I am not paying for something I cancelled a long time ago! <br> <br> Now my Telkom line is cut and I need it to do business from home. I do not mind paying for the line, but not for the ADSL service. <br> <br> I am VERY upset about the service received from Telkom!<br> <br> Please follow up ASAP!
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM102050
Kind Regards
Tebogo Nash
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM102050
Kind Regards
Tebogo Nash
