Bill still not amended, bad service

I did not receive my Telkom bill fr the month of October so I went down to my local Telkom store being the Bluff branch to get my amount I owe and to make payment I was then told an amount way more then i owe and i asked why they told me it was for the month of Septemeber and October now I should not be paying for the month of September as my line was not in working order right up til the 6th of October. So I said to the lady at the store I really cant afford this amount she explained that she would lodge a complaint and that I would be credited for the Month of September next month. I told her to go ahead with the dispute but tld her i dont have the money to pay for the whole bill at once I need to amended bill and I will make payment of what is due by me . this was almost a month ago and still no one has gotten back to me about my dispute I have also phoned the call centre to try and sort this matter out they advised me to go pay the whole bill and it will be credited or I will be charged a reconnection fee when im cut. I HAVE BUDGETED A CERTAIN AMOUNT and i dont have it i need the bill amended asap so i can paythe bill.and im not paying a reconnection fee. thank you.