Bill, ****s,******s

Telkom has been billing for a service that I don’t have. I brought this to their attention for months until or May I say eventually someone listened and acted. I was told since I have been paying for It they refund the money not in cash but as credit meaning my bill will be paid from it few days later I get a survey I fill it but don’t complete because I was not sure if the rating was for the agent who has just assisted me or for the company regardless few days later I get a call and the staff Wanted more information about the survey I Brief him he apologises and says he read back to me all that transpired and promised all wil be corrected now I’m sent a bill after I was not to pay for nothing end of May as I still have a lot of credit. When I was in Mitchels Plain the staff was less interested in helping me as you could see her face when I was telling her my story and said I should go back and call the call center telkom are ****s and all their centers never know anything