1 reviews | Active since May 2015
Bill shocks awaits
Telkom mobile is apparently doing some "system upgrades" which now means that we are not able to access the app to do top ups, check usage etc. This is a bit frustrating because when the next bill comes I'll have additional charges for calls because their stupid system was being updating
Hi Jodieashleywill7,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Jodieashleywill7,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
Good Day Jodie,
Thank you for making contact with us, we apologise for the late response.
Kindly be advised that the app has been upgraded to improve the self service portal, you are welcome to contact us us at *** for any assistance.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Good Day Jodie,
Thank you for making contact with us, we apologise for the late response.
Kindly be advised that the app has been upgraded to improve the self service portal, you are welcome to contact us us at *** for any assistance.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,