AM
Audrey M

1 reviews | Active since Nov 2014

11 Mar 2015, 13:28

Bill received after contract cancelled

Still not happy with Telkom they strive to prove that customers are nothing to them. I previously logged a grievance about their lack of interest in assisting when lightning hit my telephone line on the 7 January 2015. This matter is still not fixed. I eventually cancelled my contract on the 9 February 2015 because the matter was still not resolved. Can't remember the exact date but it is around the 17 February when a technician phone to inform me that he was in front of my house to work on the line. No prior arrangements was made and I mean really what is the purpose of this considering I cancelled my contract. Now I received a statement for services that I cancelled. I mean really what the ...<br> <br> Really can't understand this. I truelly regret signing up with Telkom in the first place.

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Replies (1)
Telkom
Telkom's reply11 Mar 2015, 13:39
Official
Hello AMckenzie,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.

Your social media reference number is SM95526.

We apologize for any inconvenience caused.

Regards,
WilliamLetwaba
Social Media Team