Bill paid on 24th Sept2015. Still not reconnected

My phone was in arrears. Bill paid on 24th September already. Phone still not reconnected!! When one calls in, a automated voice message says that once your bill is paid it will be reactivated within 72 hours. I have called in and spoken to 7 advisors including a manager already and each person advises differently. What is the REAL deal? It is now 20 days later which is certainly more than 72 hours! ****ty service! Ridiculous product knowledge and terrible service provider altogether!! Not recommended and certainly will never make use of this joke of a service provider again. Will also make sure the word goes around