TM
Thembisile M
1 reviews | Active since Jun 2018
27 Aug 2018, 11:34
Bill irregularities
I was once over-billed by Telkom by R1190 and i brought it up to telkom's attention to which i was told that i should wait for about 9 working days for my money to be returned to me. I spoke to a Telkom agent who told me that i can reverse my payment at the bank and i will not be charged, because i wasn't going to wait for 9 days for my money. According to the bill i received i am supposed to pay R1.02 before 31 August. According to the app i should pay R298 before 31 August. I recieved an SMS last week saying that i owe R196 and must pay before 31 August. Why i'm i charged a rejection fee of R202 for a mistake (over-bill) that telkom made? I hope this issue gets resolved. The billings department must really get their act together.
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Telkom's replyOfficial
28 Aug 2018, 09:51Hello thembisile-maluleke
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply28 Aug 2018, 09:51
Official
Hello thembisile-maluleke
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
TM
Thembisile M's updateReviewer Update
31 Aug 2018, 15:48Is there a way that I can directly talk to the billings department so I can get this problem sorted out before anything gets deducted from my account ?
TM
Thembisile M's update31 Aug 2018, 15:48
Reviewer Update
Is there a way that I can directly talk to the billings department so I can get this problem sorted out before anything gets deducted from my account ?