bill for product NOT ordered

why do the public have to complain on open media before something gets done.cut the staff in call centres that DONT do theyr work/including at telkom branches example cresta.i have sent 3 emails to escalation department....never got a reply....call centre (we will send u e mail with details)....NO email...been to cresta 3 times in 3 weeks to try sort this out....(we will phone you.....they DID NOT) please please sort this out.iI DID NOT TAKE A I PHONE SO PLEASE REMOVE FROM MY ACCOUNT AND LET ME KNOW HOW MUCH I NEED TO PAY (THE CORRECT AMOUNT PLEASE) i will now loose my acumelated data and airtime and its NOT MY FAULT..