Bill dispute

I have a contact uncapped 4mps which was dsl there was no service call Telkom they told me on my area there was cable theft but I must not worry cause they moving from dsl to fiber and I was also the list too,*** then I waited for +_2.5 months and also call billing department so they won’t debit on my account and my account was on credit because no service I’m receiving and amount was R119.00.Than on the 10/09/19 I receive fiber router and work perfect and end of September bill was still on credit during October receive sms:Dear Telkom Customer. Your account ***.00 balance is R1,814.41 this month and is due on the 28-10-2019. Please log onto Telkoms website to make payment. This payment method will ensure immediate transfer of payment. First time users will be need to register prior to effecting payment. Please ignore if already paid. Thanks. after that call Telkom to get clarity about the amount I spoke to one of the consultant she told me they didn’t cut old line we have to log dispute *** bill:*** after two days they cancelled the network when I called again they say I owe them which is not true cause on the statement 28/10/19 but still no service