Bill dispute

As a loyal customer of Telkom for the past 20 years I am struggling with the accounts department to split my account since February2025.I have been to a Telkom store at N1 City twice to fill in papers so that the cellphone can be deducted from my son's Capitec account but still no joy. For the past five years I am unemployed but was still paying my bill in full up and until the 31August 2025 which I paid on the 02September2025 the bill of R918.I have phoned accounts on numerous times to split my bill so that the R610 can be deducted from my son's Capitec account because my account don't have any funds in. I have called last week and even the week before and yesterday but no joy .On the 30September 2025 I have paid R610 cash at Pick and Pay and on the 31October2025 I also paid R610 at Pick and Pay because I don't want any disruptions of the phone and it's only the R175 and R139 which was not paid for September and October but i receive a bill for R1445,70 which they handed over to Nudebt. I would appreciate if you can help me fixing this bill and split it so that the R610 can be debited from my son's Capitec account. My account number:***.Iam very frustrated and would like this to be sorted asap.