bill dispute

<p>Have contract with telkom and early January had problem on my account , funds were transferred from my account to another customers account without anyone informing me of communicating with me in anyway. I've been calling telkom customer service from junuary till this date but no one seem to be able to assist with my query , every day cases are being escalated but still no feedback , they've decided to terminate my contract but I still have not been refunded my R2000 everytime I call customer service it same story "our billing department haven't given us feedback we apologize for the delay" yet my line is not working for 5months now. </p>