Bill after cancellation

<p>I had 2 Smart internet 1Gb contracts, which i cancelled on the 24th October 2016 in store. Case number ( ********** 7). I phoned numerous times myself to find out if my last bill will be the end of November, different agents assured me that will be my last bill (November). i got my most recent bill and I'm still being billed for the 2 contracts. i phoned the call centre again and spoke to Mongezi (05.12.2016 - 3.50pm). </p> <p>he logged a new case to following up why I'm still being billed, gave new case number: ********** 2. Very polite and good customer service (from the agent). the problem is not with the agent, but with the business procedure.</p> <p>it was supposed to take 2 - 72 hrs to clear or give feedback. I'm still waiting for feedback. Poor client service after just taking up a new contract as well. i feel like cancelling all my business with Telkom and move to a new service provider.</p>