NY
Neville Y
1 reviews | Active since Mar 2009
31 Jul 2015, 16:16
Biiled for voice calls on a data MODEM!!!
I have had an LTE Huawei modem/router. It worked fine until 2 months ago. Since then Telkom has started billing me for telephone calls against that SIM. It is in the MODEM - so how can I make calls with it !!!<br> <br> I have been given the run-around since I logged a complaint on 2nd July. !!!<br> <br> Very angry with the arrogance of help desk staff who cannot accept that their knowledge only goes so far and that they should escalate an issue that they cannot solve.
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Telkom's replyOfficial
31 Jul 2015, 20:45Hello nevilley,
Thank you for your post. Apologies for all inconveniences caused by this.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for your post. Apologies for all inconveniences caused by this.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Telkom's reply31 Jul 2015, 20:45
Official
Hello nevilley,
Thank you for your post. Apologies for all inconveniences caused by this.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for your post. Apologies for all inconveniences caused by this.
Kindly note that we have sent you an email regarding this issue and await your response for us to assist further. ***
Kind Regards
Tebogo N
Telkom Social Media Team
***