BIGGEST MISTAKE EVER

I’m a new client to Telkom, Ordered a new line installation on the 13th of March 2016 , The line was installed on the 5th of April – (Successfully) On the 7th of April, I’ve ordered ADSL services from AXXESS, I told them that I’m willing to pay for the account even though the line is not active yet, because I wanted my ADSL services to be USABLE once the line became active, they told me that they were waiting for the line to become active, on the 16th they notified me that the line is active and then I was billed for the line. I’ve noticed my ADSL service being OFFLINE, a call was logged with Telkom (***) on the 22th of April a Technician came to my premises and told me that the line is not active on telkom's side, so he went to the exchange to switch it from PSTN to ADSL, after he did that my VOICE telephone number was disconnected (dead). He called me on my cellphone stating that my ADSL and Voice service is now separate and that he needs to link it the following day - April 23rd - HE NEVER CAME. MY ADSL SERVICES were now working, although IM PAYING FOR a 4mb/s line & account, My ADSL were only syncing at 2mb/s I received an SMS saying that the problem has been resolved, so I checked to see if my telephone was active, IT WAS NOT. So I checked to see if my ADSL service is now at FULL SPEED, IT WAS NOT. I logged yet another call to Fix my slow ADSL service & FIX my dead telephone line (***) – The Fault was Closed on telkom’s side – Saying the problem is resolved once again, So I checked to see if the problem still exist, TELEPHONE IS STILL DEAD. AND ADSL services are still syncing at 2mb/s. So I logged another call (***) Which is now still not resolved. I’ve paid R188 for my account at a pro rata rate for 7th Aptril up until the 30th. I asked them to keep the account avtive so that WHEN MY LINE BECAME ACTIVE THAT THE SERVICE IS USABLE. Also, AXXESS told me my line is active, which isn’t even functioning at the paid rate of 4mb/s (still syncing at 2mb/s) I would like reimbur*****t for my ADSL line. I’m not paying for something that’s not fully functional. I’ve gone through a lot as you can see the numerous calls logged with Telkom to get my line fixed. Name: Francois Langeveld ID: REMOVED FOR SECURITY PURPOSES Cell: *** Tel: *** ADDRESS: 16 AARBEI AVENUE POTCHEFSTROOM Email: *** Axxess Account Number: LAN274 Service: 4mb/s Uncapped Line: Up to 4mb/s Telkom Ref: 583CTK190416 494CTK220416 32CTK240416 My ADSL line is still not syncing at 4mb/s I have not been called by a technician whatsoever after he came out on Tuesday to re-activate my telephone line. I HAVE TRIED TO CONTACT TECHNICAL NOW.. TO JUST CHECK THE STATUS OF MY FAULT. Telkom, you are the worst ever.