Biggest ISP in SA? I think not!

<p>To whom it may concern</p> <p> </p> <p>I am infuriated at the lack of decency and customer care that Telkom has shown my family.</p> <p> </p> <p>We have been customers with telkom for a very long time. However after this poor experience this will soon change.</p> <p> </p> <p>More than 2 weeks ago our ADSL line was not picking up any internet so we had called the customer care line 081180. After speaking to numerous consultants, we were advised that telkom has a turnaround time of between 7 to 14 days for these kinds of faults.</p> <p>Although I did find that this kind of turnaround time for the biggest ISP in SA was a reason for concern, I still accepted it and left things in the hands of my poorly trusted ISP.</p> <p> </p> <p>I had then followed up a week later as to the status of the problem. A consultant had advised me that a technician was working on it and I should get my line back on that night or the next day. </p> <p> </p> <p>After waiting for the above-mentioned time, I still had not got my line back. I then decided to call telkom again, the consultant on that day had told me to my serious discontent that no technician had been assigned! I was shocked and filled with anger that I had been **** to. On that day I then spoke to the manager of the customer care service. This manager had then advised me that she had escalated the call because of my long wait. </p> <p>I took this solution as just and expected the problem to be sorted out soon.</p> <p> </p> <p>I had then called telkom again to find out the status, approximately 1.5 weeks later. I was advised that still no technican had been assigned. The consultant then emailed the head of technicians to try to escalate the problem even further!</p> <p>My number was taken down and I have yet to receive any feedback on that mail. I seriously doubt i will receive any feedback , even after I change my ISP.</p> <p> </p> <p>I have called telkom again today ( Saturday 3rd December)</p> <p>To my surprise , a technician had only been assigned today at 11:07 am . This meant that it has taken telkom an amazing time of more than 2 weeks just to assign a technician to our lines fault.</p> <p>I am yet to receive any feedback on all of these problems. </p> <p> </p> <p>Infuriated, annoyed and dissapointed would not even describe the anger I have at telkom. To be left without internet for more than 2 weeks by an ISP such as telkom is absolutely ridiculous and unacceptable in my opinion. </p> <p> </p> <p>I would be surprised if Telkom will actually do anything to solve my problem or anybody elses problems such as the above because I am certain that I am not the only one that has this problem</p> <p> </p> <p>Something will seriously need to change with this ISP if I am ever to even consider using Telkom again! </p> <p> </p> <p>Dissapointed ADSL User</p>