1 reviews | Active since Jul 2015
BIGGEST ********* AND MONEY *******
<p>On the 28th February 2017 our cables was ****** for our ADSL Line, I phoned the Call Centre and received a reference number, the technician come to our house on the 01st March 2017 and informed me that I need to call the Call Centre and log a new reference Number as all cables was ******. I called immediately and a new reference number was given. I was informed that I cannot get Fibre for my area so Telkom will not be able to assist I need to phone them back in 2019. Today I get a statement that says I need to pay for the full amount even though I do not have Internet since the 28th February 2017, I call the call centre and tell them to fix the payment, they then tell me I will pay the full amount and when they cancel my line then I need to phone them back and request my money as I don’t want to deal with a pathetic company anymore. The cancellation team doesn't even come back to me after I have sent the request on to them on the 01st March already and up to date no one assisted in getting the line closed. If you want to give your money away to ********** and people who don’t want to assist, please deal with TELKOM in the future. THE BIGGEST ********* IN THE WORLD….</p> <p> </p>
Good day Francois,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Francois,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
