Big Telkom and its big fiasco

R:SM98056<br> I have had my account with Telkom since the start of 2014. To say it has been unpleasant, frustrating and outright dissatisfying would be a great understatement.<br> <br> Out of curiosity, after writing my own reports of dissatisfaction with Telkom, I read complaints by other Telkom clients. Clients nationwide seem to constantly be complaining about the same issues - to which the Social Media Team responds with a rather scripted acknowledgement and apology for the problem and apologizes for any inconvenience.<br> <br> This is not an ideal world, but when the masses are upset Big Telkom ought to listen. Clients are dissatisfied with Telkom's lack of communication, service and false marketing. I myself would like to speak to a person face-to-face to resolve an issue, but instead you opt for a call center where it's easy to pass the client to another consultant/department and have them wait on the line, and wait on the line...<br> <br> It took me a few attempts at the Telkom shop to realize they are only there for one purpose: to get customers hooked.<br> <br> When so many clients complain about the same things it means your system is faulty. Keep your customers informed please. Be preemptive. DO YOUR JOB.