Big Regrets

I need help. For months I had Telkom mobile calling me to sign up for an upgrade. I kept rejecting and they persisted. Eventually my husband and I decided we would upgrade my phone.

I received my phone almost 2 weeks ago. I had requested that I keep my previous number, which they agreed to and I was told that the benefits would be app**** to my current simcard. Hence, I did not receive a simcard in the phone package. I could not use my phone with my old simcard and when I called Telkom I was told that I should have received a new simcard that would be activated with my old number. There was no way the old simcard could be used.

I was supposed to receive my new simcard with the activated benefits yesterday. When I spoke to a Telkom/Cell Direct agent today, he advised that he could not pick up anything on the system that a simcard had been sent out. The cherry on the cake is that he advised me to buy a prepaid simcard and load it with airtime and data. Am I the idiot or him? I have just signed up for a 24 month contract with benefits which have motivated me to (reluctantly) take out the contract.

I'm afraid to even attempt to cancel. What a journey that will be with these ******s Telkom calls employees. Train your guys man.

Ref numbers for the first two calls:

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I hung up on the last guy, who actually called me to make another sale. Go figure.