BIG PROBLEM, NO SOLUTION

My business has been without an ADSL line for 8 days now. We as a Guest House offer free WiFi to our guests as most of them are here on business trips. Without this ADSL line i cant offer them WiFi. On turn i have unhappy guests and that makes me a very unhappy Telkom client. What frustrates me the most is that neither Telkom nor Afrihost know what the problem is? How can they not know? <br> <br> They don't even have the decency to contact and explain the situation. No they believe that keeping silent is the answer to this problem? What do i as a paying customer stand to do to resolve this concern? Who do i need to phone or which office must i invade before i will get answers or a solution to my problem?<br> <br> Makes me think i need to start using a different service provider?<br> <br> <br>