Big Deal Poor Support

<p>i app**** for the June deal and without any confirmation got approved and then still arrived in July to begin with. While in July before i had been informed about the order i had seen the July deal which caught my eye. so i called the support once i got an sms saying the application was successful and my package was on it's way but did not get any feedback on it before that and would rather have the July deal. the consultant stated i should reject the package and then apply for the July deal. The courier company arrived and someone else signed for it. No identification or anything was asked for and somebody else accepted the package. i therefore called a consultant and asked what should be done as this was not my fault and i would like the July deal. she advised me to go to the Telkom store and they will sort it out. i was assisted by Vasco Khoza and asked him if it was possible to just migrate the package from June deal to July deal. He advised that he was going to open a case to do the migration and would get someone to call me and let me know what is happening. only to find out he opened a case for cancellation which takes 21 working days and would only end in August. in which by then the July deal would be over. i have been trying the entire month of July to get some feedback, escalate the matter and sort it out. Very conveniently i got a call today. the 1st of August form a consultant willing to sort out the matter. the July deal has now passed and now i have been offered the August deal which doesn't quite match up. Apparently the courier company has been informed to collect the unopened device already, in a matter of hours. All that was asked for was some genuine advice on what to do and what was happening. if i knew i could have app**** for the July deal and waited for the unwanted deal to be collected and cancelled.</p> <p> </p>