BIG BAD WOLF

Good day HeloPeter,

I'm very much disappointed by Telkom mobile, I took a Huawei Router in a year ago on a 2 year contract and this year in March I lost my job, was dismissed and I was no longer going to pay the contract. In May I phoned after lockdown level 5 and explained to one of Telkom consultant that I'm lost income and as a result I couldn't pay. I then ask the consultant if it's possible for Telkom to debit the installments from my wife's account, the consultant said it's not possible I'm the one who took the contract and must continue paying, I then decided that I'll continue paying the contract because I needed their data for certain things. But to my dismay when I kept paying, they Telkom continued to request a debit from my Absa account and even though I've been making manual payments. Now because the consultant didn't advise me that I must pay 10 days prior to month end, that has resulted in me accruing bank charges and debit order re-bounce. Now Telkom who is the BIG BAD WOLF has stopped my router service and even though I was still paying every months since April, and I send them e-mails informing them that indeed I lost income, I'm not working anymore, now they've send me Sec 129 collection letter demanding to pay arrears of R 371.00 which is not my fault, they also threatening to handed me over to their attorneys because of not paying those arrears. Helopeter this BIG MEAN BAD WOLF has caused me to be have my cheque account to be in arrears at Absa and now they want me to pay for their mistake, PLEASE HELP