1 reviews | Active since Nov 2012
Beyond useless because they know you have to make use of them !
<p>I have been struggling since the end of November, beginning of Dec with my Telkom landline and internet,</p> <p>I have spoken to so many people however nobody gets the problem fixed, the service is beyond pathetic, as there are never any managers to speak to nor can the call centre (technical department) do anything useful in my eyes as they say they make comments but those comments don’t help anybody as its being ignored, as im speaking im on the phone with yet another agent , and im holding 39 minutes already to speak to her manager. I requested to speak to the Technician that supposed to fix my line (Paul) but the lady Cal centre cant get hold of him , I then asked to speak to his manager , and they cant put me through as they don’t have the details,</p> <p>On the 4th Paul was at our property and he told my wife that the line has been fixed however we need to get a new router as the old one was affected by the lightning sort we had end of Nov beginning of Dec, we have now got 5 routers at our premises and this problem has still not been resolved, I called Telkom on Friday late afternoon to query the status as I got yet another router and was so glad to that I can now Surf the internet, however after I set it up it shoes that my line is disconnected , I called Telkom again and was advise d that my line is faulty and they will assign a case,</p> <p>HOW THE HELL CAN PEOPLE LIKE GET AWAY WITH IT , WHY DO THEY NOT GET MONITORED ,</p> <p>I can give you my word that should my LINE not be fixed by COB Wednesday I WILL BE GOING TO THE OMBUDSMAN, and Telkom will be liable for that fine that .</p> <p>Furthermore, I don’t know or care how you do this , however I demand to be compensated for all this pathetic service and inconvenience caused</p> <p>Telkom will either waive the upgrade fee on my next upgrade which is in Feb for my cell contract or I want a NEW router as this is unacceptable . my routers are not faulty its Telkom’s Tech that are faulty</p> <p>Please advise</p>
yet more pathetic service , i threatend to take you to the ombudsman and thats what im going to do as not even hello peter helps as no one has called me . I wonder what Peter Jonhn Napier Cheales will say about this pathetic service , incase you wonder who it is is Mr Hello Peter himself, so i expect a call or i will be making a call
yet more pathetic service , i threatend to take you to the ombudsman and thats what im going to do as not even hello peter helps as no one has called me . I wonder what Peter Jonhn Napier Cheales will say about this pathetic service , incase you wonder who it is is Mr Hello Peter himself, so i expect a call or i will be making a call