Beyond Useless and Pathetic Service.

I called Telkom for costing on a line rental, the lady who helped me told me I’d be billed approx. R199 p/m but for some unknown reason, needed to create a “dummy account” which was supposed to have been deleted after the fact as I was taking all adsl services through another provider. Naturally, I was shocked when I received a bill of R1400.00 – I immediately called Telkom only to find out my “dummy account” was not canceled and I am being billed by Telkom for a service I never asked for. I called immediately and haven’t stopped calling since various useless managers and staff have pushed me from pillar to post. Logging “disputes” and “escalations” to which NO ONE and I repeat NO ONE responds or calls to advise you what the actual hell is going on, I have to call everyday and waste 20-30min of my time to try and get an answer out of these *********** people. I have asked on numerous occasions for the calls to be listened to and for someone to please call me back, I AM YOUR CUSTOMER. Or at the very least pass the damn credit and then the amended invoice for payment. I refuse to pay for anything until someone calls me or fixes this issue.

Few people I’ve spoken to: 16.08.17 Nonkwazi, ref ********** 23A 29.08.17 Sindisiwe, told her I refuse to pay until credit passed or someone calls me. 04.09.17 Sikile 12:54 08.09.17 Karin 12:56 14.09.17 Jared 16.57