Beyond Useless

<p>I ordered an ADSL line through Telkom at the begnning of September as my girlfriend urgently needed it for work reasons. I waited patiently and the next communication I recieved was that the installation would take place on the 10/10/2016. I confirmed the appointment date and arranged for someone to be home the entire day. </p> <p>Not only did Telkom not arrive but we had zero communication or an explanation as to why. When I phoned the call centre there was no record or activity under my order number and no one could help me. They did give me the technicians number who claimed that he wasn't assigned to do my job at all. So my girlfriend had to take a day's leave to sit around and wait for nothing. I guess that because they've got the momopoly, Telkom have absolutely zero levels of customer service. I'd be very surprised if anything comes of this either but I can only hope. </p>