Beyond useless!!!

I app**** for a fixed and ADSL....July 2017. We are in Oct and Telkom is still unable to assist. I finally got a booking date for technician to come and install line at my house. I had to put in annual leave for this exercise. As expected, nobody called me to arrange for the appointment. I then I called the call centre (after 27 minutes, the call was answered, just to be transferred to the technical department. I was told that they would be able to assist me with the contact details of the technician. Apparently, this is not the case and I was transferred back to Sales....the call went back to the "hole" where you listen endlessly to music. Finally, someone answered just to inform me, she only deals with ADSL requests.....I was transferred to the hole again and am still online waiting for someone to answer (34 minutes and 29 seconds and still counting)......Absolutely pathetic service