Beyond the word throttled

<p>Here I am today and want to complain about a company that promotes online gaming and here I am a gamer that plays ps4 online that has been throttled to the point of being slower than half the speed of an old dial up modem from the 90's. I have phone numerous time to the call centre and their technical support section to ask what the usage must be before being throttled and who determines it. The one call centre agent said that the computer system decides it. So i asked him again what is the usage and he responded to his knowledge it is 80GB. Another agent said on previous occasion that it is 140GB. My question is are these people equally trained or are they sucking numbers out of their thumbs. I feel that i pay for a service and should also be informed of my usage. Here i am with internet speeds that when testing the speed on speedtest.net it tells me that there is no internet connection. This is due to internet speeds being throttled to a point of non usability. Would you be able to assist me in this matter seeing that i feel that Telkom is not doing their job correctly and me as a consumer are being neglected. I have tried making contact with them on their FB page as well and only received an automated response.</p>