BEYOND TERRIBLE CUSTOMER SERVICE.. DEBITING FOR A CANCELLED CONTRACT

TERRIBLE, DISGUSTING CUSTOMER SERVICE. Cancelled a ADSL contract with Telkom 13/07/2018 and in my stupidity traded it for a 1gb Hauwei Contract. Was assured everything was done but in typical Telkom fashion I have been debited 3 times since the cancellation for the ADSL line and the Hauwei contract. Escalated over and over again to the original consultant get told its been esclated, sorry, blah, blah. But nothing, no refund no cancellation, PAYING FOR SOMETHING THAT LITERALLY NO LONGER EXISTS,just get told STORY AFTER STORY and TERRIBLE SERVICE. No idea what to do, contacted the accounts dept today say yes they can see it was cancelled and shouldnt be getting debited but I must wait 72 working hrs for maybe resolution if not I MUST CONTACT Telkom . Is this how Telkom treat their customers oh wait I know that answer YES, should have learnt my lesson with them ages ago. This is probably futile but maybe there is one person in Telkom who cares about CUSTOMER SERVICE and will get this resolved, doubt it but hey heres hoping. Refund my money and do a job properly really not that hard. What a JOKE, completely fine to push their customers from pillar to post, blame other depts ( as if it isnt all 1 company) and make customers wait and deal on Telkom terms. The worse thing is that they tell stories to their customers and make ZERO effort to fix their mess ups. STAY AWAY, STAY AWAY, use any other MOBILE and LAND LINE PROVIDER...