Beyond **** service

<p>On the 5th of Dec me and my fiance went to the telkom retail store at the Woodlands boulevard mall to go and open a new contract for her,for her birthday. Upon arriving into the store we see a small queue,maybe 5 people ahead of us,just to experience that it takes the *********** people working at this branch 2 hours to help 5 people. Finaly we made it to the front of the queue,and was quickly helped to open the new contract,as expected by then they also did not have stock of the phone my fiance wanted,but that was not to bad we thought something like this could happen thats why we came a week before her birthday that if this happens that there is atleast a week for the phone to arrive. So later that day my fiance decided she want to change the phones colour,tried phoning no answer seems like this huge telecommunications companies staff does not know how basic telecommunications work. Anyhow I drove there again,to stand in the queue again for another hour,yes an hour waiting with no more than 2 people in front of us. Finaly we get to the front we tell them we want to change the colour just for them to tell us that the phone does not come out in this colour after asking a different consultant which colours the phone does come out in and she actualy mentiones the colour that we want. Okay so they log this colour change that same day that was monday the 5th. Upon leaving we ask them when the phone should be there more or less,they said on the latest that thursday the 8th. I was there thursday the 8th no phone,told me the next day. Next day my fiance birthday,no phone and the best is it gets said to us that the phone is not there because we changed the colour so when I asked if any phone has arrived they said no,so nice being **** to aswell. Okay so obviously nothing will happen over the weekend we decide to leave it till they phone and tell us the Iphone is there with them. Okay so now it is tuesday,my friend went to go find out if maybe the phone has arrived as seeing he was in the mall,just to find out that other Iphones have arrived but not my fiances. To be honest im in retail myself and if I gave a client service like this they would **** on my head,curse my great grand children and probably burn my car. Im repulsed,I left my previous service provider because of bad service went to telkom to get even worse service then before. So just stay the hell away from telkom because they do not give a flying rats ass about their clients,no effort was made to say sorry,no effort was made to explain why the phone is delayed frankly I think they never changed the colour they never ordered the phone and that to me is negligent, I would fire my staff over something like that. And just to add it is now more than 3 weeks still no phone!!!! I can not exclaim enough how sickening this has been the type of service is beyond **** even in south africa.</p>