Beyond poor service from the Telkom Monopoly

We started experiencing a fault wiyh our ADSL line over a month ago. <br> <br> Besides having to make multiple calls to the call centre that just drop the calls, every time I phone, it was over 20 minutes of waiting to report a fault.<br> <br> So what does Telkom do. Once the fault is reported, they wait about 4 days and then they close the fault. I then have to log a new fault. Obviously their system looks good. All faults are cleared in less than a week.<br> <br> What do I however have to do to get the fault fixed? Telkom never contacted me in order to get the fault cleared. All I get is an SMS to say that it has been resolved. We have now been battling with the line fault for over a month without any proper assistance from Telkom. The service is beyond poor. I cannot believe that the attitude where the customer comes last can keep even a company such as Telkom in business!<br> <br> Some of my faults reported were(all cleared without even an attempt to fix it):<br> 142CWK230115<br> 1056CRK020215<br>