Beyond POOR service delivery!

On 20 April 2015 I went to Menlyn to apply for a land line in Pretoria. The 1st available time for a Technician to visit my house was on the 8th May 2015. He came and left and said that they had to plant a pole in my yard and that I had to drill a hole for the cable. The pole was planted the on 19 May 2015 and the hole was drilled 20 May 2015.On 29 May 2015 the technicians came, had a look and said they'll be back.I got a call from a lady in Thohoyandou who asked if anything else was done and that the technicians didn't get hold of me.This was absolutely *******, no one phoned or left a message and she said that, no notes was made.I asked her if she could help me to fix it and she said I had to go to a Telkom shop to sort this.I also phoned the Customer Call Centre who deals with this and she said no notes was made and I just had to be patient. I was patient but now it's almost 2 months!!!<br> Can I cut the ****** pole off and use it for fire wood or will they come and finish the job??<br> Why do I need to be happy with poor service delivery, where is the pride in their service???<br> Perhaps Telkom should 1st sort out their ****ty service before they start to retrench capable people!!!