Beyond Pathetic Service

I have had nothing but issues with Telkom this last 6 months.

1. There network coverage in my area is pathetic at best (LTE/WIFI Only) 2. I missed my debit order by 2 days and they turned off my internet, then when I called to inform them the payment was made a few days late yes but made I was told the proof i sent was not valid 3. after point 2 they direct debited my account like normal but my internet is still off because they have advised that the debit order was cancelled by whom I don't know because I have not removed them from my debit mandate. 4. I called now to quarry and have been asked to send yet another proof of debit order being removed off my account.

When I asked if I can go through to the department that handles this Quarry I was told I can only communicate via Email and that will take 2-3 business days to get a response.

I have been with them for over 2 years and have never missed a payment before this and on top of this they want me to pay a penalty fee