Beyond pathetic Service
<p> </p> <p> </p> <p>I subsequently moved over to LTE and decided to cut my ADSL line.....and you will not believe what Telkom now go and do...</p> <p>The cut my Telephone line and make it impossible for me to use my credit card machine....phoning the call centre is jus a joke....full of apologies....I phone the supervisor and explain my serious prodicament that I am in as I have a guest house...The weather gets blamed......NONE of the other guest house within 10 km's have ever had such an experience....they are a stone throw awy and still no isusses.........</p> <p> </p> <p>Log numbers 11cnz 030217</p> <p>457cnz160217</p> <p>328cnz210217</p> <p> </p> <p>WHAT ABOUT THE TURNOVER THAT HAS BEEN LOST-loss of revenue?????????????????</p> <p> </p> <p> </p> <p> </p> <p>Worst Service provider ever</p> <p>Below are some of the reference Log Numbers:</p> <p>17cnz271116</p> <p>250cnz131216</p> <p>11cnz030217</p> <p>45bnk030217 </p> <p>I have logged another call ref 17cnz271116….PLEASE I NEED HELP…THIS IS MY BUSINESS…. </p> <p>423 CNK100216</p> <p>179CNK290216</p> <p>505CNK060416</p> <p>164CNK270716</p> <p>547CNK010816</p> <p>80CNK080916</p> <p>453CNK120116</p> <p>221CNZ121116</p> <p>****12970</p> <p> My ADSL has been down more than iy has been up in the past year....phoning Openserve (Telkom) 10217 is the biggest joke. There staff get trained to apologize and as they are clerks behind a desk have NO authority but take one's call. Trying to speak to a supervisor is even worse...I am sure they believe they are the most important person in the company as they come in after 9h00 and leave before 16h00...this is according to the clerks taking the call. They have NO emphathy for ones business...I suppose as long as they get their monthly salary...As to the technicians experience is a major concern.</p> <p> </p> <p>When a technician EVENTUALLY arrives he has so many excusses and then tries to identify the problem and has not gort a clue....he has to get another technitian to assist either by phone or request that he come out....they then close calls that have NOT been resolved.....they promise to come out the following day with the correct equipment etc....never to be......Then one gets hold of his superior and is promised to leave in his hands....he will resolve....to NO avaiul.....and in the mean time ones business is suffering....NOW YOU MUST TRY TO RECOVER YOUR LOSSES.....THAT IS EVEN A BIGGER JOKE................</p>
Dear Yazied
This is the same reply that i get from your offices every day. This does not resolve the serious crisis that i have on hands as all my guests pays by credit card. I have spend so much time on the phone trying to resolve this issue with no success from Telkom. Once again i am going to insist that my line is restored today as i have to process payments on my card machine tonight for people checking in and out. It is now 11H25 and up to now nobody has made contact with me, after i was faithfully promised that if will be restored first thing this morning. Somebody has to get their ducks in a row as i just had enough!!!!!!!!!!!!!!
Dear Yazied
This is the same reply that i get from your offices every day. This does not resolve the serious crisis that i have on hands as all my guests pays by credit card. I have spend so much time on the phone trying to resolve this issue with no success from Telkom. Once again i am going to insist that my line is restored today as i have to process payments on my card machine tonight for people checking in and out. It is now 11H25 and up to now nobody has made contact with me, after i was faithfully promised that if will be restored first thing this morning. Somebody has to get their ducks in a row as i just had enough!!!!!!!!!!!!!!
By the way your exchange is less than 100 meters from my premises, and your vechiles pass my business on the hour, every hour, but up to now nobody has stopped to even try and assist. The service is just pathetic. In actual fact there is no service .......... Non existant. I suggest you get on the phone and try and get me a senior person to resolve my problem.
By the way your exchange is less than 100 meters from my premises, and your vechiles pass my business on the hour, every hour, but up to now nobody has stopped to even try and assist. The service is just pathetic. In actual fact there is no service .......... Non existant. I suggest you get on the phone and try and get me a senior person to resolve my problem.
Dear Yazied
It is now 13H00 and up to now my line has not been restored. ` I am now running out of patience and time. How long does it take you to contact somebody to visit my premises in order to get my line restored. I have now battled for more than a jear and it seems that this is just getting worse.
Dear Yazied
It is now 13H00 and up to now my line has not been restored. ` I am now running out of patience and time. How long does it take you to contact somebody to visit my premises in order to get my line restored. I have now battled for more than a jear and it seems that this is just getting worse.