1 reviews | Active since Nov 2016
Beyond pathetic service
<p>complaint no1 :</p> <p>Our business has changed ownership almost 2 years ago, and during this change of ownership to the telkom landline was requested during the same period. We found out 4 months ago the change of ownership to the line was never processed and still owned by the previous owner who now lives in the UK after emigrating there. After numerous emails back and forth, and after re-sending the requested documentation, the ownership change was done. but not to our satisfaction.</p> <p> </p> <p>complaint no2.</p> <p>We requested that telkom upgrade our adsl line and data package to a 10mpbs line and uncapped services for said line. The data package was adjusted to accommodate the 10mpbs line speed and uncapped bandwidth but the line was kept at 2mbps, and so billing us for a service we could not make full use of. Inadvertently we requested, after a lot of calls to telkom, to terminate the data package as we have moved over to MWEB to manage our data. We were told it will take two months (initial request for data cancellation was 5 October 2016 and date set for cancellation was 5 December 2016) for the data package to be cancelled. </p> <p> </p> <p>Complaint no.3</p> <p>Since yesterday, 5 December 2016, we have been without internet connectivity and logged a request with telkom yesterday morning to find out what the situation is as our business has ground to a halt. We do our accounting, ordering, dispatching and client communication over the internet. Today i have phoned telkom to find out what the problem is just for them to tell us our adsl line has been suspended (wrongfully) and i have the cancellation form to prove our request was just for the data package. They lifted the suspension and was told the line should be active but wasn't. I phoned the technical support desk to be told there is an issue on telkom side and i need to phone sales. I have been disconnected 3 times, and have been sent to different people to have this solved. The technician who was sent to the premises has informed me that telkom has completely disconnected our adsl from their DSLAM and as per sales will take another 7 days for reconnection. None of their team leaders has made the effort in letting us know telephonically as was requested by us and promised by them.</p> <p> </p> <p>We are extremely dissatisfied by the very poor services our business has received thus far.</p> <p> </p> <p>Telkom does not deserve any form of rating and should hand over management to another company who can get the job done as they have *********** and unqualified support and technical staff working for them. Financially our business is suffering due to their incompetence.</p> <p> </p>
This time around you can contact me..im gatvol of dealing with *********** telkom employees. Consider this as a response to an unresolved complaint. my number is ********** ...but then again you have it on your system as i have given it to numerous support desk staff in the recent past
This time around you can contact me..im gatvol of dealing with *********** telkom employees. Consider this as a response to an unresolved complaint. my number is ********** ...but then again you have it on your system as i have given it to numerous support desk staff in the recent past
Telkom does not care about their customers, no sense of urgency and employing imcompetant people who has no clue what technical support means. I will complain everyday until you get off your backsides and fix your mistakes
Telkom does not care about their customers, no sense of urgency and employing imcompetant people who has no clue what technical support means. I will complain everyday until you get off your backsides and fix your mistakes
Quick to respond on Hello Peter offering to help...but my email went into the Telkom void with no response as of yet. Next time i complain i will be adding names
Quick to respond on Hello Peter offering to help...but my email went into the Telkom void with no response as of yet. Next time i complain i will be adding names
As of yet, nothing has been done to our adsl line. I have phoned telkom sales, and the operator told me our line has not been activated yet. As requested yesterday i have sent the original service cancellation request dated 31 October 2016 of which they were only supposed to cancel our 10mbps uncapped data package and not the adsl line. I was requested to send all information to Chris Odero and he will escalate to high priority. When on the phone right now (2:45 call started) just to be disconnected after 15min on hold with some rude comment from Telkom staff member.
As of yet, nothing has been done to our adsl line. I have phoned telkom sales, and the operator told me our line has not been activated yet. As requested yesterday i have sent the original service cancellation request dated 31 October 2016 of which they were only supposed to cancel our 10mbps uncapped data package and not the adsl line. I was requested to send all information to Chris Odero and he will escalate to high priority. When on the phone right now (2:45 call started) just to be disconnected after 15min on hold with some rude comment from Telkom staff member.
Just spoke to a sales rep Nicole Brock, who told me that a query has already been logged on the 4th of December, of which the previous sales rep did not tell me about. He told me he will reactivate the line and it will take another 48hrs for it to go live, before i was rudely disconnected while on hold for 15min. I asked Nicole to put me through to her team leader, because IF it takes 48hrs for the line to go active, then it should have been up and running 2 days ago. And as with previous calls to sales i have been told that the team leader is busy on another call. I requested that Nicole inform her team leader to phone me back within 15min of ending this call so she can explain to me what the hold up is. Seeing as we have had this line for over two years. NASI YUZE has failed in giving me feedback after Nicole told her about the situation AND sent her an email.
Just spoke to a sales rep Nicole Brock, who told me that a query has already been logged on the 4th of December, of which the previous sales rep did not tell me about. He told me he will reactivate the line and it will take another 48hrs for it to go live, before i was rudely disconnected while on hold for 15min. I asked Nicole to put me through to her team leader, because IF it takes 48hrs for the line to go active, then it should have been up and running 2 days ago. And as with previous calls to sales i have been told that the team leader is busy on another call. I requested that Nicole inform her team leader to phone me back within 15min of ending this call so she can explain to me what the hold up is. Seeing as we have had this line for over two years. NASI YUZE has failed in giving me feedback after Nicole told her about the situation AND sent her an email.
Have been on the phone to telkom accounts and technical. No-one can give me an update to when our adsl line will be active even though it has been 7 days already. absolutely pathetic beyond measure.
Have been on the phone to telkom accounts and technical. No-one can give me an update to when our adsl line will be active even though it has been 7 days already. absolutely pathetic beyond measure.
Problem has been resolved. Not by telkom but by a 3rd party contractor. Big up for Keith Arendse. But my stance on telkom service delivery does not change. We have been offline for 8 days and will take us at least 2 months to recover from the financial setback due to telkom support incompetance. Fire everyone and hire people that actually knows how the infrastructure works.
Problem has been resolved. Not by telkom but by a 3rd party contractor. Big up for Keith Arendse. But my stance on telkom service delivery does not change. We have been offline for 8 days and will take us at least 2 months to recover from the financial setback due to telkom support incompetance. Fire everyone and hire people that actually knows how the infrastructure works.