Beyond ludicrous

On 20 Oct 2017 I app**** online for the cancellation of two mobile services. All the detail was provided as requested on the online form and a copy of my ID was uploaded. I immediately received an confirmation email with the reference numbers ( ********** 8 and ********** ). I didn't expect anything for a few weeks, but eventually called them today (28 Nov 2017), only to be told I have to 'fill in a form' and send it back to them. This will be subject to another 21 day turn around time. In the meantime I suppose I will still be billed for the service. I don't know whether to be angry or sad that at this pathetic level of service. What is the point of having online service requests when you don't act on them? Please Telkom get your **** in order.