CS
Carina S

1 reviews | Active since Mar 2011

04 Mar 2018, 02:24

Beyond ***********

I have cancelled my prepaid contract with Telkom in Cresta store on the 2nd of December 2017, because I was leaving the country later that month. In January they still deducted from my account. I reversed the payment, and sent them an email, as I am overseas. I got no response and in February, they double deducted my account. I sent another email, to which I got no response. I then asked my dad to visit the store to find out why they are still deducting. The response was that they had neglected to load the cancellation in December, but they will sort it out in March. Well it is now March and this morning I got YET ANOTHER INVOICE from them with absurd charges!! I am sick and tired of this poor service delivery and plain incompetence! Catch a wake up and sort out my account immediately!!

0
Replies (2)
Telkom
Telkom's reply28 Mar 2018, 12:40
Official

Good day steylc,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

CS
Carina S's update02 Apr 2018, 16:35
Reviewer Update
Are you for real?! A MONTH after my complaint that stems from DECEMBER 2017, all you can do is give me another reference number, and CONTINUE TO ***** FROM ME!!! Yes, you deducted another R319.94 from my account yesterday!!! You need to refund me R557.94 TODAY, otherwise I will open a case of theft at the police. My original case number is ********** 5. FIX THIS!!!!