Beyond Horrible customer service - trying to get my contract cancelled for 4 months now!

<p>On the 13th of Jan 2017 I completed and sent through a cancellation form for my month to month data contract, marked as urgent as I needed it to be cancelled from end January. On the 23rd of Jan I received an email back with my reference number being ********** 7 apologizing for the inconvenience caused and that someone would be in touch regarding the cancellation. On the 31st of January I phoned telkom advised them about the cancellation that is happening and paid Telkom via EFT a DOUBLE payment to cover for all that was and will be used on the last month being January, payable end February. After this I cancelled their debit order to my account and enjoyed life. On the 15th of May, how they got it right I still don't know whoops there goes R 597 off my account for Telkom. So here I go to phone Telkom to find out what is going on, Spoke to a customer service representative who for some reason wanted me to submit my forms to him AGAIN after the two times I have done so including the phone calls I made, refusing to do this he all of a sudden can see the cancellation request on my profile. Apologizes profusely and promises to immediately send it through and get the refunds department working on my refund. Promises to send me an email with such promises on right away... guess what I have to date not received any email. Phoned again today 1 June 2017 after holding for 5 minutes getting cut off and holding another 4 because they are to busy to take your call I spoke to another representative who kindly informed me that my contract is still nice and happily going stong, When I told her my story and asked to speak to her supervisor I was told he is busy on a call at the moment, she proceded to tell me the same story about me needing to submit this form to her AGAIN!!! and ensured me that the previous representative did not see anything on my profile as there at this moment was nothing, no notes were made on my profile from the previous call and thus she cannot tell me what has been done thus far. I proceeded to leave a message for the supervisor to call me back, requesting that she inform him of my situation and have him look at my profile before contacting me this afternoon at 16:30h. I am still waiting for his call. It seems that Telkom can call you a million times to promote their products but once you are a customer they don't give a damn...so don't even try to cancel because they will ignore your multiple requests. They can quickly easily and with a smile take your money but just dont ask for it back because that they cannot do and I guess I am awaiting another debit order from my account tomorrow as they still have not cancelled my contract even though they can see it has not been used since the end of January. I cannot believe that such horrible service even exist and that not from one but from multiple representatives. Really Telkom and then you would like to know why I want to cancel this one and have cancelled my others.</p>